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ROLES OF THE DEPARTMENT
Mission
- To provide safe and punctual conveyance of passengers and goods
Vision
- To expand and to provide quality and efficient railway services
Objective
- To provide socio-economic benefits to areas served by rail
- To provide and promote trains for recreation and tourism
Client Charter
- No cancellation of services without compromising safety
- Endeavour to ensure punctuality of services
- Ensure quick delivery of articles and animals at main stations
- Courteous handling of passengers and clients
Logo & Motto
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