Table 1. Applications and Enabling Technologies
Table 2. Technology-User Pairs
Table 3. Paradigm Shifts in IT Management
Table 4. Generic IT Management Activities
Table 5. Impact Criteria

List of Figures

Figure 1. ITMP Technology Model
Figure 2. Sabah.net Infrastructure
Figure 3. Sabah.net User to Service Infrastructure
Figure 4. Sabah IT Architecture Model
Figure 5. Horizontal Cable Connection Concerns
Figure 6. Backbone Cable Environments
Figure 7. Data Warehousing
Figure 8. Key Components of the Network Computing Architecture
Figure 9. Current Service Delivery Model
Figure 10. IT-enabled Service Delivery Model
Figure 11. The Planning and Control Process
Figure 12. The Planning and Control Hierarchy
Figure 13. Balanced Scorecard for IT Services