TYPES OF COMPLAINTS WITHIN THE JURISDICTION OF BPA

The types of complaints that the public could bring to the Public Complaints Bureau are as follows:.

  • Delay in taking administrative actions
  • Unfair actions or decisions
  • The absence of public services or facilities
  • Inefficiency
  • Non-compliance with procedure or rules
  • Abuse of power
  • Misconduct of the civil service
  • Non-enforcement of certain laws or regulations


    TYPES OF COMPLAINTS OUTSIDE THE JURISDICTION OF PUBLIC COMPLAINTS BUREAU

     

    The following complaints are outside the jurisdiction of PCB:

  • Government policies
  • All matters that are not within the jurisdiction are the following:
    1. Special Cabinet Committee on Government Administration
    2. Public Accounts Committee
    3. Anti-Corruption Agency
    4. Legal Aid Bureau
  • Personal or family problems
  • Civil actions
  • Complaints against non-governmental bodies or agencies

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