OBJECTIVE OF THE
PUBLIC COMPLAINTS BUREAU

To assist the public in their grievances with the public machinery and to take remedial action towards redressal of complaints that are justified.

QUALITY STATEMENT

"We are commited to giving quality service and to serve with dedication to resolve every complaint in a fair and just manner."

• The Public Complaints Bureau (PCB), as the main agency for managing public complaints against Government Departments, does hereby pledge to:

• Receive any complaint from the public without any prejudice

• Attend to every complainant who comes within 5 minutes

• Issue an acknowledgement letter to the complainant before he/she leaves the office and within 14 days if the complaint is made through the mail

• Initiate investigation within 30 days from the date of receiving the complaint

• Investigate every complaint fairly and justly

• Inform the complainant the result of its investigation promptly.