Calendar of Events

March 2019

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    • Today
    • JANS event
    • Public Holiday
  • NOTICE OF WATER SUPPLY DISRUPTION (KOTA KINABALU)

    Water supply will be disturbed due to diverting works of 250mm & 300mm pipes at Intersection Indah Permai involved in the UMS / Sepanggar Road Upgrade Project from 22nd to 23rd March 2019 starting at 9.00 pm (22nd March) until 5.00am (23rd March) .

  • NOTICE OF WATER SUPPLY DISRUPTION (MEMBAKUT)

    Water supply will be disrupted due to the conversion of Raw Water Pump No. 1 "Duty" for Operating New Plant Intake Operation to "Standby" Pump with Hanging Pump system due to the Pump "Duty" Intake New Intake Plant needs to be made more thorough inspection. The flow reading rate during the operation is low dramatically. The conversion works on 19 March 2019 (Tuesday) start at 9.00 am until work is done.

  • WATER SUPPLY DISCONNECTION EXERCISE NOTIFICATION DUE TO NON PAYMENT ON OVERDUE ARREARS

    Please be informed that JANS will carry out Water Supply Cut-off Operations due to outstanding water bill payment. Accordingly, JANS customers are advised to pay promptly and promptly overdue installment payments and current bills, to avoid difficulties arising from water supply cutting operations. The water supply cutting area is in Sandakan, Beluran and Kinabatangan districts from 18th till 29th March 2019.

  • NOTICE OF WATER SUPPLY DISRUPTION (SIPITANG)

    Water supply will be disrupted due to the washing of Lovo and Buffle tanks at the Mesapol Water Treatment Plant on 20th March 2019 starting at 7.00 am to 6.00 pm.

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah
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Customer Service Info

Please enquire at the Water Department district office if you do not receive your water bill four months after the water meter was installed.

How to apply for domestic water supply:

  • Fill in an application form available for RM1/set from the payment counter at the Water Department district office
  • Attach copies of your IC, land title, hire-purchase agreement, confirmation letter from village head or JKKK chairman, letter from district council/City Hall (if your house is in a village reserve)
  • Send the form to your Water Department district office

What to do if you wish to move or sell your house

  • Fill in application forms (available from the nearest Water Department office) for water supply termination and final bill
  • Settle your outstanding water bill
  • Fill in a deposit refund form to get your deposit refunded

Where To Pay Your Water Bill:

  • Nearest Water Department district office
  • Post office
  • One-stop payment centres, e.g. SESB, DBKK
  • Bank Simpanan Nasional (BSN)
  • Agrobank

How To Pay Your Water Bill:

  • By cash (all payment counters)
  • By personal/company cheque (only at Water Department district office and headquarters)
  • By bank draft (only at Water Department district office and headquarters)
  • By credit card (only at main payment counters of Water Department)
  • Online (only for Maybank/maybank2u account holders)