Calendar of Events

March 2019

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    • Today
    • JANS event
    • Public Holiday
  • NOTICE OF WATER SUPPLY DISRUPTION (KOTA KINABALU)

    Water supply will be disturbed due to diverting works of 250mm & 300mm pipes at Intersection Indah Permai involved in the UMS / Sepanggar Road Upgrade Project from 22nd to 23rd March 2019 starting at 9.00 pm (22nd March) until 5.00am (23rd March) .

  • NOTICE OF WATER SUPPLY DISRUPTION (MEMBAKUT)

    Water supply will be disrupted due to the conversion of Raw Water Pump No. 1 "Duty" for Operating New Plant Intake Operation to "Standby" Pump with Hanging Pump system due to the Pump "Duty" Intake New Intake Plant needs to be made more thorough inspection. The flow reading rate during the operation is low dramatically. The conversion works on 19 March 2019 (Tuesday) start at 9.00 am until work is done.

  • WATER SUPPLY DISCONNECTION EXERCISE NOTIFICATION DUE TO NON PAYMENT ON OVERDUE ARREARS

    Please be informed that JANS will carry out Water Supply Cut-off Operations due to outstanding water bill payment. Accordingly, JANS customers are advised to pay promptly and promptly overdue installment payments and current bills, to avoid difficulties arising from water supply cutting operations. The water supply cutting area is in Sandakan, Beluran and Kinabatangan districts from 18th till 29th March 2019.

  • NOTICE OF WATER SUPPLY DISRUPTION (SIPITANG)

    Water supply will be disrupted due to the washing of Lovo and Buffle tanks at the Mesapol Water Treatment Plant on 20th March 2019 starting at 7.00 am to 6.00 pm.

  • SIJIL SIRIM ISO/IEC27001.2013 (JANS TELIBONG II)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS KK)
  • SIJIL SIRIM ISO/IEC27001.2013 (JANS ICT)
  • Sijil Penyertaan 'Information Security Management System (ISMS) Certification Scheme'
  • Pertandingan Laman Web Terbaik Negeri Sabah
No tender or quotation registered in the system at the moment.
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Client Charter

WE PROMISE:

  1. To attend to consumer  queries and complaint in a friendly manner at the department counter within 20 minutes (excluding waiting time);
  2. To provide treated and quality water to all registed consumers;
  3. To  reconnect  water  supply  within  36 hours  after  all  outstanding  bills and reconnection fee have been paid;
  4. To manage  contract  document  within  2  months   after   the  projects  site possession date and received complete supporting documents;
  5. To  issue  renewal  of  mains layer and plumber license within 7 working days upon receipt of renewal fee;
  6. To receive and take action each and every water supply complaint within 3 working days;
  7. To install  water meter for new connection within 5 working days after deposit and other charges have been paid and agreement document has been duly signed;
  8. To refund  consumer’s  deposit  or part thereof within 30 working days to the customers who decided to terminate their account;
  9. To publicize  and  rationed  supply interruption  scheduled 10 working before running;
  10. To supply  water  by  tanker  to local registered users within one (1) day after receiving the complaint of emergency water supply interruptions;
  11. To response within three (3) weeks to water reticulation supply application for all type of development;
  12. To issue water bills issued to all registered consumers within every three (3) month;
  13. To process all claim of payment to be forwarded to the Treasury Department for works supplies and services within fourteen (14) working days after all necessary supporting document are received.